Refund policy

Our wash guarantee

Turkish cotton gets softer and more absorbent with every wash, so we encourage you to wash your towels a few times. If you still don't love it, send it back within 30 days, even after washing, no questions asked.

Returns

You can return items within 30 days of your purchase. After 30 days, unfortunately, we can't offer a refund or exchange.

To complete your return, please include your receipt or proof of purchase.

Mail returns to: The Riviera Towel Company, 17 W. Gutierrez St., Santa Barbara, CA 93101. You can also bring your return to our shop at the same address.

Refunds

Once we receive your return, your refund is applied to your credit card or original method of payment within 3 days.

Late or missing refunds

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and still haven't received your refund, please contact us at Info@RivieraTowel.com.

Return shipping

You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We encourage you to use a trackable shipping service or purchase shipping insurance. Without a tracking number, it is difficult to track a package if it gets lost in transit, and we can't guarantee that we will receive your returned item.