Order help
Shipping & orders
When will my order ship?
Orders ship from our shop in Santa Barbara within 24 hours. Orders placed before 11am Pacific time usually ship the same day. Orders with pre-order items ship once everything is in stock; contact us if you'd like in-stock items sent first.
How much does shipping cost?
Shipping is free on US orders over $95. Orders under $95 ship for $9.95. All prices are in US dollars, and sales tax applies where required.
How long does delivery take?
All orders ship from Santa Barbara, California. Checkout shows the delivery options and estimated arrival for your address, including express. You'll get a tracking link by email as soon as your order leaves our shop.
Can I pick up my order in Santa Barbara?
Yes. Choose pickup at checkout and collect your order at our shop, 17 W. Gutierrez St., Santa Barbara, CA 93101. Pickup orders are usually ready in 2 hours.
How will I know my order has shipped?
You'll get an order confirmation email right away, and a tracking email as soon as your order leaves our shop. Please check your confirmation and let us know right away if anything needs to change. If your package is going to a workplace, include the business name so it arrives promptly.
How do I check my order status?
All confirmations and shipping updates go to the email you ordered with. For anything else, email your order number to ciao@rivieratowel.com.
Can I change or cancel my order?
Yes, as long as it hasn't shipped yet. Email ciao@rivieratowel.com or call us at 805-560-1571.
Do you ship internationally?
Yes. We ship to Canada and Mexico, and select products to Europe and parts of Asia and South America. You can prepay customs duties and taxes at checkout to avoid surprises on delivery. International orders include tracking; transit times vary.
What if I want to return something?
You can return items within 30 days, even after washing. See our returns page for how it works.
