Order help
Shipping & orders
How will I know my order has shipped?
You'll get an order confirmation email right away, and a tracking email as soon as your order leaves our shop. Please check your confirmation and let us know right away if anything needs to change. If your package is going to a workplace, include the business name so it arrives promptly.
How do I check my order status?
All confirmations and shipping updates go to the email you ordered with. For anything else, email your order number to ciao@rivieratowel.com.
Can I change or cancel my order?
Yes, as long as it hasn't shipped yet. Email ciao@rivieratowel.com or call us at 805-560-1571.
When will my order ship?
Orders placed before 1:00 pm Pacific on a business day ship the same day; later orders ship the next business day. We ship Monday to Friday. Orders with pre-order items ship once everything is in stock. If you'd like in-stock items sent first, contact us about splitting the shipment.
How long does delivery take?
All orders ship from Santa Barbara, CA. Standard delivery estimates: Florida 1–2 days, East Coast 2–5 days, Central 4–6 days, West Coast 5–8 days. Express options are shown at checkout; rates depend on the items and the delivery address.
How much does shipping cost?
Shipping is free on US orders over $95. Otherwise, rates are calculated at checkout. All prices are in US dollars, and sales tax applies where required.
Do you ship internationally?
Yes. We ship to Canada and Mexico, and select products to Europe and parts of Asia and South America. You can prepay customs duties and taxes at checkout to avoid surprises on delivery. International orders include tracking; transit times vary.
