Shipping
Order Information
How will I know when my order has shipped?
How will I know when my order has shipped?
Once you have placed an order via our website you will immediately receive a confirmation email. This is automatically generated. Please check this confirmation email and contact us immediately if there are errors or changes that need to be made.
If your package is going to a workplace, please include the business name so that it arrives promptly.
How do I check my order status?
How do I check my order status?
All order confirmations and shipping notifications will be sent to the email used to place the order.
Please email your Order ID to Ciao@RivieraTowel.com for any additional questions in regards to the status of your order.
Can I cancel or modify my order before it ships?
Can I cancel or modify my order before it ships?
Yes. Please email Ciao@RivieraTowel.com to cancel or modify your order.
Order changes or cancellations can only be accepted if your order has not already been dispatched. You may cancel or make changes to your order via email, or by phoning our customer service team.
How long will my order take to arrive?
How long will my order take to arrive?
Orders are shipped via the shipping service selected during Check Out. All orders ship from Santa Barbara, CA and estimated delivery times for standard shipping are as follows:
Florida | 1-2 Days
East Coast | 2-5 Days
Central | 4-6 Days
West Coast | 5-8 Days
Express options are also available upon reaching the checkout page. Express rates vary and are subject to both product type ordered and the desired delivery address.
How much will it cost to ship my order?
How much will it cost to ship my order?
All pricing worldwide is in USD. Orders shipping to Florida and other select states are subject to Sales Tax.
When can I expect my order to ship?
When can I expect my order to ship?
Your order will be dispatched the same business day if placed before 1:00 PM PST, or unless a pre-order status is indicated in the product description. Orders placed after that time will ship the next day.
We process and ship Monday to Friday. All U.S. orders placed that request express post before 1:00 PM PST will be dispatched on the same day, otherwise, it will be dispatched next business day.
All orders that contain 'pre order' and 'in stock' items will be sent once ALL items are in stock.
If you require the in-stock item to come first, you may be able to pay additional shipping to split your order. Please get in touch with our customer service team and they will assist you. Email Ciao@RivieraTowel.com.
You will receive an order confirmation and tracking email from us when your order has shipped.
International Orders
Do you ship worldwide?
Do you ship worldwide?
Riviera Towel Company ships to Canada and Mexico and we will soon be shipping internationally around the world globally in 2021. You will receive an order confirmation and tracking email from us when your order has shipped.Outside of the United States, Riviera Towel Company also ships select products to Canada, Europe, select parts of Asia and South America.
Customs Duties & Taxes
Customs Duties & Taxes
You can choose the Pre-Pay Option for our Custom and Duty tax to speed up delivery and avoid any extra tax surprises when your merchandise arrives.
Can I cancel or modify my order before it ships?
Can I cancel or modify my order before it ships?
International orders are sent via Ship Station. Transit times vary. We will send you a tracking number when your item is shipped so that you can monitor your parcel's progress.
