Frequently Asked Questions
How do I access a Price List?
Once you have your account number and password you will have access to your price list
Are there any drop ship charges?
If you have more than one drop ship location, there is $8.00 charge per location
What is your average turnaround time?
Riviera Towel Company holds inventory and processes most orders within 48hrs.
What is your method of shipping?
All orders will be shipped pre-paid UPS or Fed-Ex ground. If you prefer to ship via expedited or common carrier you must indicate on your order.
Where do I send my orders?
What are the Terms of Sales?
All approved accounts will be invoiced at Net 30 days. All others will be on credit card terms. Sorry no COD’s. All sales are FOB Santa Barbara, CA 93103
What is your return policy?
All orders are custom and are non-refundable after the PO is issued. Any claim of defect must be made to RTC within 10 working days of invoice date. Failure to do so will void all claims. All products must be inspected prior to imprinting. No claims will be accepted for products that have already been embroidered or printed. To ensure maximum lifetime washing instructions must be followed. Imprinted products must be washed separately in cold water and line dried prior to use. Please do not use bleach or launder commercially. Adhesive tape should never be used for positioning or any other purpose on terry or terry velour products.
How do I check my order status?
After each stage of processing and production, you will be e-mailed.
Can you tell me more about Riviera Towels?
Sure, check out our About Us page.