Wholesale Production Info and Terms & Conditions
Send all art files to Artwork@RivieraTowel.com Please make sure that you include your company's name and P.O. number with all e-mailed artwork. Customers will be held responsible for any charges incurred to resolve problems with the digital file that is not received in a usable format. PMS colors must be specified.
All artwork for Screen Printing must be in Adobe Illustrator CS or higher vector format (*.Al, •.PDF, or *.EPS). Fonts and Strokes must be converted to outlines. All digitized embroidery designs must be submitted in DST format and are subject to approval upon receipt. All artwork for Sublimation must be at least 150 DPI at desired size.
Normal production time is 7-10 days upon art and credit approval. All proofs must be approved by the customer in writing and faxed or e-mailed to Riviera Towel without delay. Delays on proof approval will increase production time. All blank orders that are in stock will typically be shipped within 48 hours. Screen printed, sublimated, and embroidery orders will typically ship 7-10 working days after approval of digital proof. Custom jacquard towel orders require 4 to 6 week production time upon approval of the sample. Edge to Edge fiber reactive orders require 8 to 12 week production time. 25% rush fee will be added to order
Complete shipping instructions must accompany each order. Orders will be shipped directly to distributor if "Ship to Address" is NOT provided upon completion of order. Unless shipping methods or instructions are specified, we reserve the right to ship by most beneficial means of transportation. Shipping service is responsible for timely delivery once accepting consignment from factory.
All orders will be shipped prepaid UPS, Fed EX or DHL ground service unless specified otherwise by customer. Drop ship charge for more than one location is $8.00 (Z) per location. Freight quotes are estimates only. Actual shipping costs may vary.
Mill tolerance allows 5% variance in product weights and sizes. There is no charge for PMS color match.
However, exact PMS match is not guaranteed. Due to the flexible nature of textiles, a tolerance of 5% from center is acceptable for imprint position. Products may vary in color from one lot to another and exact color matching cannot be guaranteed. Custom orders are subject to 3% over run or under run and order will be considered complete. If no over runs are permitted, 5% under run will be accepted. If exact quantity is needed, 5% surcharge will be added to the item cost and imprint run charge. Robes are individually poly bagged. Towels and blankets can be individually poly bagged at $0.30 (Z) per piece.
Terms & Conditions
Quantity discounts apply only to items with same style numbers. All new accounts will be on credit card terms and all invoices are due upon receipt. Orders over $10k will be invoiced with a 50% deposit with 50% due before shipping. Payment by ACH is preferred -or 3% credit card processing fee will be assessed. Prices and specifications are subject to change without notice. We are not responsible for incorrect pricing shown in any publication or media. Customer must call Riviera Towel for confirmation of all fax & email orders.
Returns & Claims
Because RTC orders are custom there are no cancelations, refunds or partial credits accepted. All products must be inspected prior to imprinting. No claims will be accepted for products that have already been embroidered or printed by customer. Imprinted products must be washed separately in cold water and line dried prior to use. Please do not use bleach or launder commercially. Adhesive tape should never be used for positioning or any other purpose on terry or terry velour products. Towels ordered with hook and grommet are not returnable for credit. Pre-authorized returns are subject to 20% restocking charge and must be shipped prior to shipping. All returns must be in their original condition and packaging.
USA shipments are FOB Santa Barbara, California. Factory direct FOB shipments are Istanbul, Turkey. Complete shipping instructions must accompany each order. Orders will be shipped directly to distributor if "Ship to Address" is NOT provided upon completion of order. Unless shipping methods or instructions are specified, we reserve the right to ship by most beneficial means of transportation. Shipping service is responsible for timely delivery once accepting consignment from factory. Payment by ACH is preferred -or 3% credit card processing fee will be assessed. Shipping charges are inclusive of all taxes and duties required. By submitting payment, you acknowledge your formal acceptance and confirmation of these terms. Shipping charges are inclusive of all taxes and duties required.
RTC shall not be held responsible for failure or delay in delivery of the goods under this contract by failure of shipping service to meet service level (FED EX, UPS, DHL ) or consequence of any Force Majeure incidents.
Variances in weight, size, and imprint location of 5% are considered to be within acceptable manufacturing tolerances, this may account for decorated images not being 100% centered, Product colors may vary from one dye lot to the next. Artwork and purchase order must be submitted together. Please reference your company name and P.O. number in the subject line of your email.
Copyright & Trademark
We assume submitted artwork is in full compliance with laws governing, copyrights and trademark, customers agree to hold Riviera Towel harmless for any damages and or costs rising under these laws as a consequence, of our using the artwork. All logos portrayed in our catalog are for illustration only and are not available for sale unless otherwise specified by title owner of the copyright.All items with trademarks or logos used in this catalog are to show art and imprint capability only. They are not for sale and they do not represent advertisement, endorsement, or sponsorship. We reserve the right to display any logo or artwork submitted to Riviera Towel Co. in our catalogs, trade shows, websites, and websites of our customers unless specifically requested not to use in writing at the time of submission.